At Morne Delice Cacao, we stand behind the quality and craftsmanship of every product we make. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You may return most unused and unopened items within 7 days of delivery for a full refund of the product price (excluding shipping).
To qualify for a return:
- Product must be in original condition and packaging
- No signs of use, damage, or tampering
- Return request submitted within the time frame
How to Initiate a Return
To start a return, please:
- Email us at mornedelicecacao@gmail.com with:
- Your order number
- Product name(s) you wish to return
- Reason for return
- Our team will respond within 1–2 business days with return instructions.
Shipping Returns
- You are responsible for return shipping costs, unless the item arrived damaged or defective.
- For returns due to manufacturer error or damage, we will provide a prepaid return label.
- Please package the item securely to avoid damage during transit.
Refunds
- Once we receive your return, refunds are typically processed within 3–5 business days.
- Refunds will be issued to the original payment method.
- You will receive an email confirmation once the refund is complete.
Exchanges
We currently do not offer direct exchanges. If you’d like a different product, please return the original item per the above process and place a new order.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of delivery with a photo of the item and packaging. We will replace the item at no cost to you.
Non-Returnable Items
- Items that have been opened or used
- Products past the 7 day return window
- Purchase receipts or order details that cannot be verified
